Privacy Policy

Last updated: March 23, 2026

This Privacy Policy describes how servista.ai ("servista.ai," "we," "us," or "our") collects, uses, discloses, and safeguards information when you use our website, web application, and related services (collectively, the "Services"). By using the Services, you agree to this Privacy Policy.

1. Information we collect

1.1 Information you provide

  • Account information: name, email address, phone number, business name, credentials, and billing details when you register or subscribe.
  • Business content: information you enter into the Services, including schedules, services, staff, locations, and customer-related data you choose to manage in the platform.
  • Communications: messages you send us (support requests, feedback, and inquiries).

1.2 Information collected automatically

  • Usage data: pages viewed, features used, approximate time spent, and diagnostic logs.
  • Device and network data: IP address, browser type, device identifiers, and general location derived from IP where applicable.
  • Cookies and similar technologies: essential cookies for functionality; and, where enabled, analytics cookies to understand usage (see Section 8).

2. How we use information

  • Provide, operate, maintain, and improve the Services.
  • Create and manage accounts, authenticate users, and provide customer support.
  • Process payments, send transactional notices, and manage subscriptions.
  • Monitor security, detect abuse, and protect users and the Services.
  • Comply with legal obligations and enforce our terms.
  • Send marketing communications where permitted (you can opt out at any time via unsubscribe links or by contacting us).

3. Legal bases (EEA/UK users)

If applicable, we process personal data based on:

  • Performance of a contract with you;
  • Legitimate interests (e.g., securing the Services, improving reliability);
  • Consent (where required); and
  • Legal obligations.

4. How we share information

We do not sell your personal information. We may share information with:

  • Service providers who assist us (hosting, payment processing, email delivery, analytics, customer support), subject to confidentiality obligations.
  • Professional advisors (lawyers, auditors) where necessary.
  • Authorities when required by law, subpoena, or valid legal process.
  • Business transfers in connection with a merger, acquisition, reorganization, or sale of assets, with notice where required.

5. Data retention

We retain information as long as necessary to provide the Services and for legitimate business purposes, including security, dispute resolution, and legal compliance. Retention periods may vary based on account status, legal requirements, and the nature of the data.

6. Security

We implement administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

7. Your rights and choices

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or export personal information, and to object to certain processing. You may also have the right to lodge a complaint with a supervisory authority. To exercise rights, contact us at the email below. We may need to verify your request.

8. Cookies and analytics

We may use analytics tools (for example, privacy-friendly analytics such as Plausible, or other tools configured via our deployment) to understand site usage. You can control cookies through browser settings; disabling cookies may affect functionality.

9. International transfers

If we transfer personal information across borders, we use appropriate safeguards consistent with applicable law (such as standard contractual clauses where applicable).

10. Children

The Services are not directed to children under 13 (or the age required by local law). We do not knowingly collect personal information from children.

11. California privacy rights

If you are a California resident, you may have rights under the CCPA/CPRA, including rights to know, delete, and correct personal information, and to opt out of certain sharing (we do not sell personal information). You may designate an authorized agent where permitted by law.

12. Changes

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. Continued use of the Services after changes constitutes acceptance of the updated policy, except where required otherwise.

13. Contact

Questions about this Privacy Policy: hello@servista.ai